Refund policy
RETURN, REPLACEMENT & REFUND POLICY
At Altruism Scholars, many of our products and experiences are curated, customized, personalized or prepared specifically for each order.
Because of the nature of our products, all sales are final, except where otherwise required by applicable law.
Please review your order, product selections, customization options and, when applicable, Scholar Profile information carefully before submitting them.
If your order arrives damaged, incorrect or incomplete because of shipping damage or an Altruism Scholars fulfillment or personalization error, please contact us. We will work to make it right. 💛
ALL SALES ARE FINAL
All Altruism Scholars purchases are final sale.
We do not accept voluntary returns, exchanges or refunds for:
• Change of mind
• Accidental purchases
• Customer ordering errors
• Incorrect options selected by the customer
• Preference changes after purchase
• Incorrect personalization information submitted and confirmed by the Mentor
• Products fulfilled according to the selections submitted with the order
• Personalized, customized or specially prepared products
• Digital products or downloadable materials
• Other purchases that were correctly fulfilled as ordered
Please review all selections carefully before completing checkout.
Nothing in this policy limits consumer rights or remedies that cannot legally be waived.
PLAY BINS, PLAY KITS, ADVENTURE BINS & ADVENTURE KITS
Play Bins, Play Kits, Adventure Bins and Adventure Kits are final sale.
These products do not require a Scholar Profile unless a Learning Adventure is also included in the same order.
Some products may allow customers to select options such as colors, styles, themes, accessories, configurations or other available choices.
These selections are recorded as part of the customer’s order.
Customers are responsible for reviewing their selected options before completing checkout.
A product correctly fulfilled according to the selections submitted by the customer is not considered incorrect because the customer later changes their mind or intended to select a different option.
If Altruism Scholars fulfills an option differently from what was submitted with the order, please contact us within the reporting period described below.
LEARNING ADVENTURES
Learning Adventures include personalized, customized and specially prepared educational materials and experiences.
Because Learning Adventures are prepared using information about the individual Scholar, completion of a Scholar Profile is required before personalized processing begins.
After purchasing a Learning Adventure, the Mentor will receive a Welcome Email with instructions for completing the Scholar Profile.
The Scholar Profile allows the Mentor to provide information used to customize and personalize the Scholar’s educational experience, such as the Scholar’s preferred name or nickname, age or Scholar Level, favorite colors, interests, preferences, selected Learning Path, Adventure information and other relevant personalization details.
The Scholar Profile is completed and managed by the Mentor account holder. Scholars are not required to create or maintain customer accounts.
48 HOUR SCHOLAR PROFILE REQUIREMENT
Mentors purchasing a Learning Adventure should complete the required Scholar Profile within 48 hours of placing the order.
JPersonalized processing of the Learning Adventure begins after Altruism Scholars receives the completed Scholar Profile and the Mentor’s required confirmation.
The 48 hour period gives the Mentor an opportunity to carefully review the information that will be used to personalize the Learning Adventure before preparation begins.
Failure to complete the Scholar Profile within 48 hours may delay processing and fulfillment of the Learning Adventure.
Submitting an order does not eliminate the requirement to complete the Scholar Profile when the purchased product requires one.
MENTOR CONFIRMATION
Before submitting the Scholar Profile, the Mentor will be required to review and confirm the personalization information provided.
The confirmation may include an acknowledgment substantially similar to the following:
“I have reviewed the Scholar Profile and confirm that the information and personalization details I provided are accurate. I understand that Altruism Scholars will use this information to prepare and personalize my Learning Adventure. I understand that personalized processing begins after my completed Scholar Profile and confirmation are received, and that personalized or specially prepared products are final sale except where otherwise required by applicable law or where Altruism Scholars makes a confirmed personalization or fulfillment error.”
The Mentor is responsible for reviewing the information before confirming and submitting the Scholar Profile.
Submission of the required confirmation authorizes Altruism Scholars to begin preparing and personalizing the Learning Adventure using the information provided.
PERSONALIZATION & CUSTOMER SUBMITTED INFORMATION
Customers and Mentors are responsible for the accuracy of information they submit.
This may include:
• Scholar preferred name or nickname
• Age or Scholar Level
• Favorite colors
• Favorite themes or interests
• Favorite numbers or shapes
• Character preferences
• Learning Path selections
• Adventure selections
• Product options and configurations
• Other customization or personalization information requested by Altruism Scholars
If Altruism Scholars produces or prepares an item according to information submitted and confirmed by the Mentor, an error in the information originally provided by the Mentor is not considered an Altruism Scholars personalization or fulfillment error.
If the Mentor provides and confirms the correct information but Altruism Scholars makes an error when preparing, personalizing or fulfilling the order, we will work to correct the affected item at no additional cost to the customer.
CHANGES AFTER SCHOLAR PROFILE SUBMISSION
Please review the Scholar Profile carefully before submitting the required confirmation.
Once the completed Scholar Profile and confirmation have been received and personalized processing has begun, we cannot guarantee that changes can be made.
If you notice an error immediately after submitting your Scholar Profile, contact us as soon as possible at:
We will make a reasonable effort to accommodate the requested change if personalization or preparation has not progressed too far.
Submitting a change request does not guarantee that the change can be completed.
Changes requested because of customer submitted or customer confirmed information do not create eligibility for a refund.
SUBSCRIPTION LEARNING ADVENTURES
Learning Adventure subscriptions are also subject to the Scholar Profile requirements described in this policy.
A Scholar Profile may be used to help personalize future Learning Adventure orders or subscription renewals associated with that Scholar.
Mentors may be provided opportunities to review or update Scholar Profile information as the Scholar’s preferences, interests, age, Learning Path or Adventure change.
Unless Altruism Scholars specifically requests new information for a renewal, future personalized materials may be prepared using the Scholar Profile information currently associated with the Mentor’s account.
Mentors are responsible for keeping applicable Scholar Profile information current when update options are provided.
Canceling a subscription applies to eligible future renewals.
Canceling, pausing or changing a subscription does not automatically cancel or refund an order or renewal that has already been successfully processed.
Successfully processed subscription orders are final sale except where otherwise required by applicable law.
Additional subscription cancellation terms are provided in our Purchase Options Cancellation Policy.
DAMAGED, INCORRECT OR INCOMPLETE ORDERS
Please inspect your order promptly after delivery.
Contact Altruism Scholars if your order:
• Arrives damaged
• Contains a defective item
• Contains the wrong product
• Contains the wrong customer selected option because of an Altruism Scholars fulfillment error
• Contains incorrect personalization despite the Mentor submitting and confirming the correct information
• Is missing an item or component that should have been included
• Contains another confirmed Altruism Scholars fulfillment or personalization error
Please email:
within 5 calendar days of the carrier’s confirmed delivery date.
Please include:
• Mentor or customer name
• Order number
• Description of the issue
• Clear photographs of the affected item
• Photographs of the shipping box and packaging when relevant
• Any other information reasonably needed to verify the issue
Please keep the affected product and relevant packaging until the issue has been reviewed.
5 DAY REPORTING PERIOD
Damaged, incorrect, incomplete or otherwise affected physical orders must be reported within 5 calendar days of the carrier’s confirmed delivery date.
This reporting period helps us document and review shipping damage, personalization errors and fulfillment issues while the condition of the order and packaging can reasonably be verified.
Claims submitted after this period may not qualify for replacement under our store policy unless otherwise required by applicable law.
HOW WE MAKE IT RIGHT 💛
If we confirm shipping damage or an Altruism Scholars personalization, preparation or fulfillment error, we will determine the appropriate resolution based on the affected product.
Depending on the situation, this may include:
• Replacing a damaged item
• Replacing an incorrect item
• Sending a missing component
• Correcting an Altruism Scholars personalization error
• Replacing an affected portion of a kit or Learning Adventure
• Replacing the complete product when reasonably necessary
• Another remedy required by applicable law
When only one component of a larger product is affected, Altruism Scholars may replace the affected component rather than the entire product.
If the exact replacement is unavailable, we will contact the customer regarding the available resolution.
FREE PRIORITY SHIPPING ON QUALIFYING REPLACEMENTS 📦
Customers will not be charged additional shipping when a replacement shipment is required because of confirmed shipping damage or an Altruism Scholars personalization, preparation or fulfillment error.
Qualifying replacements will be sent using Priority Shipping at no additional cost to the customer, where Priority Shipping service is available for the destination.
Customers will not be charged shipping for Altruism Scholars to correct a confirmed error made by Altruism Scholars.
DIGITAL PRODUCTS & LEARNING MATERIALS
Digital product sales are final and nonrefundable, except where otherwise required by applicable law.
Digital products cannot be physically returned.
This may include:
• Digital downloads
• Printable materials
• Worksheets
• Activities
• Digital stories
• Mentor Guides
• Digital planners or journals
• Learning resources
• Subscription learning materials
• Other electronically delivered content
We do not provide refunds because digital content has been accessed, downloaded, printed or is no longer wanted.
If you experience a technical problem accessing digital content included with your purchase, contact:
We will work to resolve legitimate access or delivery issues.
An access issue does not automatically qualify the purchase for a refund when the purchased digital content can reasonably be made accessible.
SENSORY, ART & CREATIVE MATERIALS
Sensory dough, sensory materials, art supplies, craft materials, creative supplies and similar products are final sale.
These products cannot be voluntarily returned or exchanged because of change of mind, preference or after being opened or used.
If an item arrives damaged, defective, incorrect or missing because of shipping damage or an Altruism Scholars fulfillment error, contact us within the 5 calendar day reporting period.
PREORDERS
Preorder purchases are subject to the cancellation terms provided in our Purchase Options Cancellation Policy.
Because preorder products may be curated, customized, personalized or specially prepared, cancellation may no longer be available after applicable preparation or fulfillment has begun.
Learning Adventure preorders requiring personalization remain subject to the Scholar Profile and Mentor confirmation requirements described above.
Once a preorder has been fulfilled, the purchase is final sale except where otherwise required by applicable law.
LOST OR DELIVERY RELATED ORDERS
If carrier tracking shows an unusual delivery issue, contact:
We will review the available tracking information and determine the appropriate next steps.
If tracking indicates delivery but the customer reports that the package was not received, additional information or a carrier investigation may be required before a resolution can be determined.
Delivery issues will be reviewed using the available information and applicable law.
REFUSED OR UNDELIVERABLE PACKAGES
Refusing delivery or failing to accept a package does not automatically qualify an order for a refund.
Customers are responsible for providing accurate and complete shipping information when placing an order.
If a package is returned because of an incorrect or incomplete address provided by the customer, failed delivery attempts, refusal of delivery or another customer related delivery issue, additional shipping charges may apply if the order is eligible for reshipment.
If Altruism Scholars made the confirmed shipping or fulfillment error, we will correct the error at no additional shipping cost to the customer.
PAYMENT DISPUTES
If you believe there is a problem with your order, please contact hello@altruismscholars.com so we have an opportunity to review the issue.
Submitting a payment dispute does not automatically establish eligibility for a refund.
Altruism Scholars may provide relevant transaction documentation when responding to a payment dispute, including order information, customer selected options, Scholar Profile submissions and confirmations, personalization records, shipping information, tracking information and relevant customer communications.
REQUIRED CONSUMER RIGHTS
Nothing in this policy is intended to exclude, restrict or waive any warranty, remedy, refund right, cancellation right or other consumer protection that cannot legally be excluded or waived.
Where applicable law requires a remedy that differs from this policy, applicable law will control.
CONTACT US
For questions about an order, Scholar Profile, damaged product, incorrect item, missing component, personalization issue or fulfillment issue, contact:
Altruism Scholars
hello@altruismscholars.com
Damaged, incorrect or incomplete physical orders should be reported within 5 calendar days of the carrier’s confirmed delivery date as described above.
Last Updated: September 11, 2026