Shipping policy

Thank you for shopping with Altruism Scholars. We carefully prepare each order to make sure your Scholar’s Adventure arrives ready to explore, create, learn and play.

Please review the following information regarding processing, preorders, shipping and delivery.

PROCESSING + PREPARATION

Please allow approximately 2–4 weeks for processing and preparation, depending on the products ordered, personalization requirements and current availability.

Some orders may be ready sooner. Processing timeframes are estimates and may vary depending on the items included in your order, order volume, inventory availability, personalization and preparation requirements.

Processing time is separate from shipping time. Shipping time begins after your order has completed processing and has been accepted by the carrier.

When a different processing timeframe is displayed on a product page at the time of purchase, the timeframe provided for that product will apply to that order.

As Altruism Scholars grows, processing and preparation timeframes may change based on inventory, production and fulfillment capabilities.

PREORDERS

Products marked as Preorder are purchased before they are ready for immediate shipment.

Unless otherwise stated on the applicable product page, preorder processing and preparation begins after the applicable preorder window closes.

Please allow approximately 2–4 weeks for processing and preparation after the preorder period ends, depending on the products ordered, personalization requirements and availability.

Some preorder orders may be completed and shipped sooner.

If an order contains multiple products with different availability or preparation timeframes, the order may be held until all items are ready to ship unless otherwise stated or arranged by Altruism Scholars.

LEARNING ADVENTURES + SCHOLAR PROFILES

Learning Adventures may require additional information from the Mentor before personalized preparation can begin.

After purchasing an eligible Learning Adventure, the Mentor may be asked to complete a Scholar Profile and required confirmation containing the information needed to prepare and personalize the Scholar’s experience.

Mentors should complete the requested Scholar Profile within 48 hours of receiving the request.

Personalized preparation cannot begin until all required Scholar Profile information and confirmation have been received.

If the Scholar Profile is submitted after the requested timeframe, the individual order’s processing and shipping timeline may be delayed.

For preorder Learning Adventures, personalized preparation begins after the applicable preorder window has closed and the required Scholar Profile and confirmation have been received.

SHIPPING

Once processing and preparation are complete, your order will be prepared for carrier pickup.

Shipping and delivery timeframes are separate from processing timeframes and depend on the shipping service selected or provided, destination, carrier operations and other delivery conditions.

Estimated carrier delivery dates are estimates and are not guaranteed unless expressly stated by the applicable carrier.

TRACKING INFORMATION

When tracking is available, customers will receive tracking information after their order has shipped.

Please allow time for the carrier to scan the package and update tracking information after shipment.

Tracking activity and estimated delivery dates are controlled by the carrier once the package has been accepted.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an address error, contact us as soon as possible at hello@altruismscholars.com.

We will make reasonable efforts to update an address before shipment, but changes cannot be guaranteed once processing or shipping has begun.

Altruism Scholars is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned because of an incorrect, incomplete or undeliverable customer provided address, additional shipping charges may apply before the order can be shipped again.

CARRIER DELAYS

Once a package has been accepted by the shipping carrier, transit and delivery are subject to the carrier’s operations.

Weather, holidays, service interruptions, high shipping volumes, transportation delays and other circumstances outside the direct control of Altruism Scholars may affect delivery.

We cannot guarantee carrier delivery dates or accept responsibility for delays caused solely by the carrier or circumstances outside our reasonable control.

We will, however, assist customers with legitimate shipping concerns whenever reasonably possible.

LOST, MISSING OR DELIVERED PACKAGES

If your tracking information shows unusual delays, your package appears to be lost in transit or you experience another delivery issue, please contact us at hello@altruismscholars.com.

We may ask you to confirm your shipping information and provide additional information needed to investigate the shipment.

If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, household members, neighbors where appropriate and any location identified by the carrier.

Carrier investigations may be required before Altruism Scholars can determine what resolution is available.

DAMAGED ORDERS + FULFILLMENT ERRORS

If your order arrives damaged or Altruism Scholars makes a confirmed fulfillment, preparation or personalization error, please contact us within 5 calendar days of the carrier confirmed delivery date.

Include your order number, a description of the issue and clear photographs of the affected item and packaging when applicable.

Please keep the affected product and packaging while your request is being reviewed.

When a replacement is approved because of confirmed shipping damage or an Altruism Scholars fulfillment error, Altruism Scholars will cover the replacement shipping cost and provide Priority Shipping where available.

When only one component of an Adventure is affected, we may replace the affected component rather than the entire order.

Please refer to our Return, Replacement & Refund Policy for complete eligibility requirements.

MULTIPLE ITEM ORDERS

Orders containing multiple products may require additional preparation time.

Products with different processing timeframes, preorder dates, personalization requirements or availability may affect when the complete order is ready to ship.

Altruism Scholars may ship items together or separately depending on the products ordered, availability and fulfillment needs.

When an order is shipped in multiple packages, separate tracking information may be provided.

SUBSCRIPTION + RENEWAL ORDERS

Subscription orders are prepared according to the applicable subscription schedule and current processing requirements.

Successful payment does not necessarily mean an order will ship immediately. Processing, preparation, personalization and fulfillment may still be required before shipment.

Learning Adventure renewals may use the Scholar Profile information currently associated with the Mentor’s account or order. Mentors should review or update requested information when given the opportunity to do so.

Cancellation of a subscription applies to eligible future renewals and does not automatically cancel or refund an order that has already been processed.

Please review our Subscription + Cancellation Policy for additional information.

SHIPPING COSTS

Applicable shipping charges, if any, are displayed during checkout before an order is completed.

Shipping costs may vary depending on the products ordered, destination, package size, shipping service and available shipping options.

Any promotional or complimentary shipping offer applies only according to the terms presented with that offer.

INTERNATIONAL SHIPPING

International shipping availability, where offered, will be displayed at checkout.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees or other charges imposed by the destination country unless otherwise expressly stated at checkout.

Customs processing may also result in additional delivery delays outside the control of Altruism Scholars.

QUESTIONS ABOUT YOUR ORDER

Have a question about processing, shipping or delivery?

Contact us at:

Altruism Scholars
Email: hello@altruismscholars.com

Please include your order number whenever contacting us about an existing order so we can assist you as efficiently as possible.

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